Política de envío

1. Shipping Overview
All orders are shipped from Guangzhou, China. We partner with trusted international carriers to deliver your crystal jewelry safely and efficiently worldwide.

2. Processing Time
Order Status
Processing Time
In stock items
1-3 business days
Custom/personalized orders
5-7 business days
Pre-order items
As indicated on product page
  • Orders placed before 2:00 PM CST (UTC+8) are processed the same day
  • Orders placed after 2:00 PM or on weekends/holidays are processed the next business day
  • You will receive a shipping confirmation email with tracking number once shipped

3. Shipping Methods & Rates
🇺🇸 United States
Method
Estimated Time
Cost
Standard Shipping
7-14 business days
$4.99
Express Shipping
3-5 business days
$9.99
🌍 International
Region
Estimated Time
Cost
Canada
8-15 business days
$5.99
Europe (UK, Germany, France)
10-18 business days
$6.99
Australia & New Zealand
10-18 business days
$6.99
Japan & South Korea
5-10 business days
$5.99
Southeast Asia
7-14 business days
$5.99
Other Countries
15-30 business days
$7.99
🎁 Free Standard Shipping
  • Orders over $50 → Free Standard Shipping (US only)
  • Orders over $80 → Free Standard Shipping (International)

4. Tracking
  • All orders include free tracking
  • Tracking number will be sent via email once the package is shipped
  • Track your order at: www.dansenmonk.com/account/orders
  • Tracking updates may take 24-48 hours to appear after shipment
Tracking Status Guide:
Status
Meaning
Order Confirmed
Your order is being prepared
Shipped
Package has left our warehouse
In Transit
Package is on the way to you
Out for Delivery
Package is with local carrier
Delivered
Package has been delivered

5. Customs, Duties & Taxes
⚠️ Important for International Buyers:
  • Import duties, customs fees, and taxes are NOT included in the product price or shipping cost
  • These charges are the buyer's responsibility and are collected by the destination country's customs
  • Duties vary by country (typically 5%-20% of the declared value)
  • We cannot mark items as "gift" or declare a lower value on customs forms—this violates international trade law
  • If a package is refused due to unpaid duties, the buyer is responsible for return shipping and any applicable fees
Estimated Duty-Free Thresholds by Country:
  • 🇺🇸 USA: $800 USD
  • 🇬🇧 UK: £135 GBP
  • 🇨🇦 Canada: CAD $20 (low threshold)
  • 🇦🇺 Australia: AUD $1,000
  • 🇪🇺 EU: €22-150 (varies by country)

6. Shipping Restrictions
We cannot ship to:
  • PO Boxes (for Express shipping)
  • APO/FPO/DPO military addresses
  • Countries under international trade sanctions
  • Freight forwarders (tracking may not work properly)

7. Undeliverable Packages
If a package is returned to us as undeliverable:
  • We will contact you to confirm the shipping address
  • Reshipping requires an additional shipping fee
  • If you choose not to reship, we will issue a refund minus original shipping costs
Common reasons for undeliverable packages:
  • Incorrect or incomplete address
  • No one available to receive the package
  • Package refused by recipient
  • Customs issues

8. Lost or Damaged Packages
Lost Packages:
  • If tracking shows no movement for 30+ days, contact us
  • We will investigate with the carrier
  • Resolution: reshipment or full refund (your choice)
Damaged Packages:
  • Report damage within 48 hours of delivery with photos
  • Email: qinling152@gmail.com
  • We will replace the item or issue a full refund